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"oh, yes, i appreciate bob, too," we say, when in fact he's the competitor we fear most. toss a bunch of secretly insecure people together in an organization and, almost inevitably, you'll get pretense, territorialism, blaming, gossip, stalling, and a host of familiar workplace misbehaviors that breed
can be open about their insecurities, they're able to accept them. and they're able to see their colleagues as complex, idiosyncratic human beings with their own foibles, needs, and tendencies. the workplace becomes a no-fault, no-judgment zone, freeing coworkers to look beyond the differences that breed...
http://www.itda.com/the-invisible-drain-on-your-companys-culture/