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customer experience in a sterile format, they're unlikely to be very good at revealing the circumstances and emotions surrounding a customer interaction. on twitter, people share hundreds of millions of tweets every day. and, at every stage of the customer journey, through their tweets, they are signalling
customer experience in a sterile format, they're unlikely to be very good at revealing the circumstances and emotions surrounding a customer interaction. on twitter, people share hundreds of millions of tweets every day. and, at every stage of the customer journey, through their tweets, they are signalling...
https://blog.twitter.com/en_us/topics/insights/2019/the-path-to-innovation-starts-with-the-customer.html