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out the investigations and then detail the investigations carried out in complaints from within hours after receipts. . the proposed correction, corrective and /or preventive actions shall then be indicated by the client manager as appropriate (refund, technical assistances, apology, information, substitutes
out the investigations and then detail the investigations carried out in complaints from within hours after receipts. . the proposed correction, corrective and /or preventive actions shall then be indicated by the client manager as appropriate (refund, technical assistances, apology, information, substitutes...
https://son.gov.ng/wp-content/uploads/2019/06/2019-SON-MSC-COMPLAINT-APPEAL-PROCEDURE.pdf