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of image, accreditation) the complaint is transferred to regional or i&f division legal contact. resolution process the resolution process includes the following steps: investigation, including business impacts and analysis of the situation, structured response (root cause analysis, correction, corrective
action), implementation of correction and corrective action, information to the client of findings and actions taken, monitoring of results: check if the solution is implemented and effective, record and traceability of documents, follow up on sustainability of results and of resolution. the timeframe...
https://iqs-ltd.com/complaints-and-appeals-policy/